Image analysis not working for my uploaded files

Let's troubleshoot this! Here are the most common causes:

Check These First:

1. File Format

- Supported: JPG, PNG, WebP - NOT supported: SVG, PSD, AI, TIFF

1. File Size

- Maximum: 10MB - If larger, resize or compress first

1. Image Dimensions

- Very large images (over 4000x4000px) can cause issues - Try resizing to a smaller dimension

1. File Corruption

- Try opening the image in another app to verify it's not corrupted - Re-save/export it and try again

Quick Test:
Try uploading a different image (like a simple screenshot) to see if the issue is with your specific file or something else.

If Still Not Working: Email us at support@palettecheck.com with:

• The image file (if you can share it)
• The exact error message
• Your browser and device info

We'll get to the bottom of it!